Forum Discussion

poconi's avatar
poconi
Frequent Contributor
3 years ago

Freezes when searching

When I do a word search like "WIFI" and try to tap on a hit item as shown in the attached image, the "blue area" sometimes freezes! This bug has existed since IOS15 and has not been resolved yet. ...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

poconi

Thanks for getting back to me. It would be useful to see the crash logs from your iPhone, so if you could do the following, we can help you further:

  1. Open the Settings app.
  2. Tap Privacy & Security > Analytics & Improvements > Analytics Data.
  3. Look for "1Password" in the name of the crash log and open it.
  4. Tap the Share button in the top-right corner and email the file, along with a description of what happened, to support+ios@1password.com.

If you can include a link to this discussion in the email, that would be very helpful. Otherwise, wait for BitBot's reply, with a conversation number, which will look like [#ABC-12345-123] and post it here so that I can connect the two things together. My teammates and I will keep an eye out for your email.