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delfuego's avatar
delfuego
Occasional Contributor
2 years ago

Frequent times when Safari beta (v 2.12.0) doesn't activate on icon click in username/password field

I'm running the new 1Password Safari extension beta (2.12.0), and I'm now seeing regular occurrences when clicking the 1Password icon in a username or password field doesn't actually activate the drop-down list of my stored credentials. The extension is running, the app itself is running, and clicking the 1Password icon in the Safari top bar works (inasmuch as clicking it drops down the main extension window that shows a search field, my stored creds for the open website, etc.) — but clicking the 1Password icon in the username or password field itself literally does nothing at all.

Restarting Safari always restores functionality... for a while, and then the problem recurs. I can't really tie any specific cause to when it happens.

Anyone else seeing this?

1Password Version: 8.10.7
Extension Version: 2.12.0
OS Version: macOS 13.4 (22F66)
Browser:_ Safari 16.5 (18615.2.9.11.4)

browser extension

11 Replies

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Thanks folks. A member of the team will be with you as soon as possible.

  • pychang's avatar
    pychang
    New Contributor
    2 years ago

    Hey steph_giles ,

    I've encountered this issue and already sent a report over email. My support ID is [#XBH-32678-599].
    Hope this bug can be fixed soon!

    Thanks!

  • JayTay's avatar
    JayTay
    New Contributor
    2 years ago

    Yup same here - it fixed itself on one of the previous betas but seems to be broken again now. My support ID is [#XAH-68886-219]

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey delfuego,

    I'm sorry to hear you're continuing to have trouble.

    Can you share your Support ID number so I can take a look?

    Thanks!

  • delfuego's avatar
    delfuego
    Occasional Contributor
    2 years ago

    Sadly, this came back with a roaring vengeance for me over the past day or two. I'll email the requested diagnostic reports now.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey delfuego, jtaylor, JayTay, pychang, @nathaniom,

    I'm sorry for the trouble, it definitely sounds like things aren't working as expected.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what is happening:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    2 years ago

    +1 for the same issue.

    I'm pretty sure this was occurring before the beta on the release version as well only less frequent.

  • pychang's avatar
    pychang
    New Contributor
    2 years ago

    Same problem here. The most annoying thing is that it appears randomly so I can't reproduce the bug intentionally.
    Btw I found that you can just disable & enable the extension from safari's setting without quitting safari to temporary solve this issue.