Forum Discussion

TBS's avatar
TBS
New Contributor
3 years ago

getting message: "some changes could not be synced with other devices:?

Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . ....
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hi folks,

Sorry for the delay here. If you haven't already, I'd like to ask you to create some diagnostics reports from the affected devices:
* Sending Diagnostics Reports (Mac)
* Sending Diagnostics Reports (iOS)
* Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down your email. Thanks!