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Forum Discussion
TBS
3 years agoNew Contributor
getting message: "some changes could not be synced with other devices:?
Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . ....
ag_mike_d
1Password Team
3 years agoHey @K2342,
This is mostly the case when 1Password is seeing older items that have been deleted from the cloud and therefore could not sync because it can't find that item, but a same/similar item with a different UUID still exists and is syncing as expected.
There are a few different errors we're seeing depending on the status of the offline items in question. As general rule, if you can confirm those offline items already exist on 1Password.com or you no longer need them, signing out and back in to your 1Password on your device, will help to clear the items.
Should you still need any of the items, or would like us to take a closer look at things you can email us at support@1password.com
with your diagnostics report so we can provide next steps. Thanks!