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TBS's avatar
TBS
New Contributor
2 years ago

getting message: "some changes could not be synced with other devices:?

Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . ....
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Thanks for the additional feedback here, @K2342.

Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

If you have any other questions, just let us know and we'd be happy to help investigate further.

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message: \"some changes could not be synced with other devices:?","id":"message:126956","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956","revisionNum":1,"repliesCount":48,"author":{"__ref":"User:user:7961"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:126956"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:126956"},"body@stripHtml({\"truncateLength\":200})":" Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . ....","body@stringLength":"251","rawBody":"

Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . . I get the message on my laptop . . . thanks.

\n","kudosSumWeight":3,"postTime":"2023-06-27T12:19:31.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126956_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6233},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . . I get the message on my laptop . . . thanks.

"},"Conversation:conversation:126956":{"__typename":"Conversation","id":"conversation:126956","solved":false,"topic":{"__ref":"ForumTopicMessage:message:126956"},"lastPostingActivityTime":"2023-08-10T08:55:15.000-07:00","lastPostTime":"2023-08-10T08:55:15.000-07:00","unreadReplyCount":48,"isSubscribed":false},"ModerationData:moderation_data:126956":{"__typename":"ModerationData","id":"moderation_data:126956","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:126956_1":{"__typename":"Revision","id":"revision:126956_1","lastEditTime":"2023-06-27T12:19:31.000-07:00"},"ForumReplyMessage:message:126994":{"__typename":"ForumReplyMessage","id":"message:126994","conversation":{"__ref":"Conversation:conversation:126956"},"author":{"__ref":"User:user:11267"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:126994","revisionNum":1,"uid":126994,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:126994"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"body":"

Thanks for the additional feedback here, @K2342.

\n\n

Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

\n\n

If you have any other questions, just let us know and we'd be happy to help investigate further.

","body@stringLength":"404","rawBody":"

Thanks for the additional feedback here, @K2342.

\n\n

Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

\n\n

If you have any other questions, just let us know and we'd be happy to help investigate further.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-14T06:44:19.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126994_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749226331205":{"__typename":"CachedAsset","id":"theme:customTheme1-1749226331205","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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