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Muse's avatar
Muse
New Contributor
3 months ago
Solved

Google passkey not working

Hello, for the last few days, whenever I try to sign into my google account using the passkey saved in my 1Password on my iPhone, it does not work. 
I get the popup windows asking for face recognition, but then it just turns grey and nothing happens. I tried it several times using multiple browsers, always the same problem. Also tried restarting the device, but no luck.

 

ios
passkeys
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello Muse​! 👋

    I'm sorry that you're running into an issue when using a passkey to sign into your Google account on your iPhone. The latest version of 1Password for iOS (released yesterday) has a fix for Google account passkeys, please update: 


    If you still run into the issue with 1Password for iOS version 8.11.3 let me know.

    -Dave

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello Muse​! 👋

    I'm sorry that you're running into an issue when using a passkey to sign into your Google account on your iPhone. The latest version of 1Password for iOS (released yesterday) has a fix for Google account passkeys, please update: 


    If you still run into the issue with 1Password for iOS version 8.11.3 let me know.

    -Dave

    • Muse's avatar
      Muse
      New Contributor
      3 months ago

      Thank you, that fixed the problem 

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        I'm happy that the update resolved the issue. 

        -Dave