Forum Discussion

Former Member

3 years ago

1password Chrome Extension keeps closing immediately after login

Hi folks,

when I open the 1password Chrome extension and type in my pass, the window immediately closes and I'm not logged in. I can repeat this forever. The extension is basically unusable for me.

OS: Arch Linux, 6.0.10-arch2-1
Chrome: Version 107.0.5304.121 (Official Build) (64-bit)
1password extension: Version 2.5.0

Here is the console log of the extension (I have redacted account IDs):
https://pastebin.com/kgtzETjR

From my understanding of the logs: it tries to do a bunch of stuff with the desktop app - which I obviously have not installed. The login call itself succeeds (see last line of log), but then for whatever other failures the extension does not come up. So I'm stuck with typing my PW over and over again. The only thing that works for me atm is visiting my.1password.com and login there. Then I manually copy-paste all the logins, pws and mfa tokens. That is one hell of a workflow..

If you need more info let me know, happy to help. Would love to use the extension again soon!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

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Hi, new to forum and my apologies in the likely event this has been asked before.

\n\n

In order to get the browser extension up and running on Vivaldi (Chrome based browser), I'm asked to type in my password. For those of us who also have the phone app, wondering if it wouldn't be more convenient and secure to unlock the browser extension via Face ID.

\n\n

Are you waiting for Passkeys/FIDO to implement this capability, perhaps?

","body@stringLength":"444","rawBody":"

Hi, new to forum and my apologies in the likely event this has been asked before.

\n\n

Are you waiting for Passkeys/FIDO to implement this capability, perhaps?

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Has This Been Asked A Million Times?","moderationData":{"__ref":"ModerationData:moderation_data:103630"},"body":"

On behalf of Steph, you're welcome.

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That’s me, Mr. Helpful! 😉 Thanks!

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Hey judmarc,

\n\n

I'm sorry for the delay in getting back to you.

\n\n

Currently you have the option to unlock 1Password in your browser on your Mac/PC using biometrics such as TouchID or Windows Hello. However, I do see where you are coming from in that it would be good to be able to authenticate using Face ID on your phone so I have passed this feedback on to our product team for consideration in future updates.

\n\n

Thanks for taking the time to suggest ways in which we can improve 1Password, have a great weekend!

\n\n

ref: PB31217483

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