Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Having same problem as jkpsmith

I’m a several-year 1Password user for my iPad Air. Last night I tried to log into a site and did not find my 1Password icon in the dropdown where I usually find it. When I tried to open 1Password f...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @tw1passfan:

Thanks for letting us know. To confirm, is your iPad Air currently on iOS 12.x.x? If so, we're actively tracking and investigating this.

As a side note, if your iPad is able to update to a newer version of iOS, we do highly recommend that for the latest security fixes. Additionally, we're not seeing any reports of this crash on the latest versions of iOS, so you should be able to open 1Password again if you're able to update your iPad.

Cheers!