Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
HealthEquity Passkeys
I can report that HealthEquity is working as expected with respect to Passkeys. As of today 10-24-2025 Health Equity states that you can only login with Passkeys going forward, no name and password with 2FA, except to get the ball rolling. I set it up on iOS 26, including iPadOS 26. The process starts with the HeathEquity app and proceeds to set up the Passkey - which I am then allowed to save to 1Password. Once setup, I also turned on settings within the HE app, to login via Face ID (and Touch ID on the iPad). I am now able to login to the app with that one, single/same Passkey on iPhone, iPad and via Safari. This is what I was hoping for and that I hope is the paradigm for all passkeys - for apps and websites - going forward. What I don’t know is what kind of recovery process HealthEquity has. 1Password should serve as a backup in case of loss of devices - but others may not have a password manager to help with this, even though Apple has such management built in, and probably Google. I’m just thinking that at some point you might have to rely on some kind of recovery.
2 Replies
Duncan - you are right. After my initial success, I was trying to log in today and found the same problem as you. HealthEquity cannot find those passkeys and asks me to set them up again - using original credentials name/password/SMS. It says it creates a new passkey and that is stored in a separate 1P entry. But as soon as you are logged out of HealthEquity, you are back to square one - no passkeys can be found. This is true on both MacOS and iOS.
Unfortunately, looks like they broke it, on Android at least. I can still log in using passkeys and 1Password on desktop, but the HealthEquity mobile app can't find any passkeys, even though 1Password is running and unlocked.
