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Forum Discussion
Former Member
4 years agoHello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14
Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
1P_Tommy
Moderator
4 years ago@TCHDOD
Thanks for getting back to me. I see one of my colleagues Daniel
has replied, and you should have also received an auto-reply with the ticket id. I would recommend checking your junk folder. As soon as I post this here, I am going to resend that message. It might have been gobbled up by a spam catcher.
Note: I see you used a different address for the submission vs. what you use for the community. That may have affected your receiving the reply.
ref: JEV-71793-871