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Forum Discussion
Former Member
4 years agoHello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14
Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
1P_Tommy
Moderator
4 years ago@TCHDOD
By all means, we need to get the email portion sorted. Perhaps I can assist with the original question and we can come at this from two fronts. You said.
Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate.
Is this while trying to scan a code on the Android device? And if so, is this in relation to a specific site or is this regarding setting up a TOTP code for 1Password.com? It sounds like the latter by your wording. Have the appropriate permissions been granted in the OS?
Use 1Password as an authenticator for sites with two-factor authentication