Forum Discussion

Former Member's avatar
Former Member
4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
android
Former Member's avatar
Former Member
4 years ago

Yes, sorry, just saw this. So I go to "1PW settings->preferences->set up other devices" accounts to generate QR code. Then I tried scanning it using both MSFT and GOOG authenticators and it says it is not readable. Background light was good but no glare. Not sure what TOTP is?

Permissions should not be an issue. I started family account and invite others