Forum Discussion

Former Member's avatar
Former Member
4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
android
Former Member's avatar
Former Member
4 years ago

Could it be b/c I am not using the browser version? I'm using the toolbar "Bullseye" like icon in the shortcut bar. I can't use the browser version b/c that requires the authenticator to work and it doesn't