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Anonymous's avatar
Anonymous
4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

@TCHDOD

1PW settings->preferences->set up other devices

Apologies if I missed a detail but this isn't a setting path with a membership in 1Password 7 for Android. Are you referring to Settings > Accounts > your account > Set up another device ? After tapping Set up another device are you seeing a screen in 1Password for Android like my example below?