Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14
Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
Morning ag_tommy
Sent you EM you requested from account requested at 1723hrs yesterday. Still have heard nothing from your colleague Daniel, not even the initial acknowledgement saying "thank you for contacting 1PW, your message is important to us" with case number. Yes, of course I've checked SPAM folder regularly.
Why can't you just cut and paste his response in this forum?
Not sure why it takes so long to get a reply but tomorrow is a week I think, which is too long in my book. 1PW needs to look at their client interface approach in my book. You will lose clients for sure
