Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Let's revisit your questions with a fresh set of eyes.

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate.

To me this reads as you are trying to set up the authenticator again, as in another instance. Did you replace the device you originally used? This is the most common reason I might expect to see this question. This also sounds as if you might have 2FA enabled at this time. As in it is still active on your account. If you have changed devices and need to setup the feature again you'll need to first disable the feature and re-enable it. You can do this from any logged in device. Please see the link below for more details.

• Once the original code to enable 2FA is used it cannot be retrieved later. It sounds as if you are scanning the code to setup a new installation of 1Password and not the code to enable 2FA. That would be why you are unable to scan it. That 2FA code can only be created on 1Password.com.

Turn on two-factor authentication for your 1Password account

To turn off two-factor authentication, sign in to your account on 1Password.com in an authorized browser or unlock 1Password on an authorized device:

iOS and Android
Tap Settings > 1Password Accounts. Tap your account, then tap Turn Off Two-Factor Authentication.

1Password.com
1. Click your name in the top right and choose My Profile.
2. Click More Actions > Manage Two-Factor Authentication.
3. Click Turn Off Two-Factor Authentication, then enter your account password.

I just replied to the new email you sent in. Beyond what I have described above I cannot help you via this medium. We would need that working email exchange to discuss account specifics. This is for your protection. We need to make sure we have a working communication medium. Pasting here to the community is not an available option. I appreciate your understanding.