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Forum Discussion
Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14
Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
UKE-26924-455
Folks
Looks like phone is added and most functionality restored but no one ever addressed core e-mail problem with original account. Clearly issue is on your side as you get my EM in but I never get a reply back. Further, I did use that same account previously under other case numbers. So what's that all about?
I'm not pleased with how long this took to get resolved. Supposedly Daniel replied days earlier but I never rec'd it and no one would forward to new account. Since it is Friday afternoon, doubt I'll hear anything until Mon and probably not then either
Request e-mail address for customer service manager and/or 1 month credit on account
