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Former Member's avatar
Former Member
4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @TCHDOD, thanks for sharing this with us. I'm not sure why there is an issue receiving our emails but I'm very sorry for the trouble and delay it has caused.

It looks like my colleague has followed up in greater detail via email regarding the issues you've raised here. If there are any specifics you'd like to discuss further, lets continue the conversation there. If there are any issues receiving that email, please let us know! Thanks again.