Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
android
Alex_C_1P's avatar
Alex_C_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @TCHDOD

I am following up about an email we sent to the email address linked to your ticket with the support ID: LUB-65115-732. We sent this email to you on Saturday. Have you received it on your end? Be sure to check your Junk or Spam as well.

Cheers,

Alex