Forum Discussion

Anonymous

4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...

android

Anonymous

4 years ago

No sir; replied to Alex under new EM address. Very odd since 1PW reps used that address in prior support cases. I can provide that case number if that would help you troubleshoot

Forum Discussion

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

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