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Former Member's avatar
Former Member
4 years ago

Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate. Sure would appreciate someone's step by step instructions from someone smarter than I am on 1PW ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Thanks for following up with us. I'll leave this thread open in case there's any other issues connecting with us via email while we look into this.