Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

HELP! 1pass 8 keeps reverting to 1pass 7 even few mins

Hi, I've installed 1pass 8 (Mac 8.8.0, on PRODUCTION channel) but even couple mins the app "disapears" from the Dock and I can hear the trash sound. When I check the Applications folder I have 2 or...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @1passCommunityu! đź‘‹

I'm sorry to hear that 1Password 8 is being repeatedly replaced with 1Password 7 on your Mac. I've run into a few users who have reported a similar issue in the past and the cause turned out to be software that their employer had installed on their Mac to force 1Password 7 to reinstall and stay installed. Are you using a personal Mac or a work Mac? If you're using a work Mac then can you check to see if your IT department might have set a policy that forces 1Password 7 to install itself on your Mac?

I look forward to hearing from you. 🙂