Help Getting Started

Thanks for following up with me pamsuelar​.

1Password works a little differently on a phone and on a computer, so to start I would suggest we focus on your Windows PC, then move on to the Android device. 

On a computer, 1Password uses the browser extension to help save and fill your information in websites. If you don't have 1Password in the browser installed, lets start there:

1. On your computer, sign into your account on 1Password.com.
2. Click your name near the top right corner, then select "Set up another device"
3. Under the "Step One" heading click "1Password for [your browser]".
4. In your browser's extension store, add 1Password in the browser, then follow the steps on screen. 

While setting up 1Password in the browser you should see the option to start a tutorial. That's a great way to get some hands on experience filling and saving. You can also review our guide on filling and saving with 1Password in the browser for more information.

With 1Password in the browser installed, when you visit a website on your computer and click the sign in field do you see a prompt from 1Password (example below)?

If you see a suggested item (like my "Autofill test@test.com" above) and click it, will 1Password fill your information? If not, could you share what you do see? A screenshot may be helpful, just be sure to cover any personal information like a password or username. If you encounter any issues along the way, let us know where you ran into trouble. 

One of your "tips" was to make sure we use strong pws on all sites. I thought 1P would protect us, regardless how strong or weak each site's pw is.

Regardless of how weak or strong a password is, if it's saved in 1Password it's stored securely. However, a weak password like hello1234 is easy to guess, and storing it in 1Password wouldn't make it any harder for a malicious actor to exploit. Where ever possible, we recommend using strong unique passwords created with our password generator when creating new accounts or updating existing accounts.