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nsdvssh39's avatar
nsdvssh39
New Contributor
6 months ago

Help

i have just created a new account and somehow in the process lost my secure password. i have a recovery code & secret key. but cannot login

family

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello nsdvssh39​! 👋

    I'm sorry that you lost your account password for your new 1Password account. You mentioned that you have a recovery code and that's great news! You can use that recovery code to regain access to your account: 


    Note that the recovery code can't be used if you’ve recently signed in to your account so you might first need to wait some time before trying the recovery code. Let me know if you run into any issues. 

    -Dave