Forum Discussion

Former Member's avatar
Former Member
3 years ago

Hi, changed my account password and now I have a reconnect message on iPhone, but fails to do so.

No reconnect message on other devices, just iPhone. Internet is connected via wifi.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Hi%2C%20changed%20my%20account%20password%20and%20now%20I%20have%20a%20reconnect%20message%20on%20iPhone%2C%20but%20fails%20to%20do%20so.

ios

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @MatthewBennett! 👋

    I'm happy that you were able to resolve the issue. I see that you've also sent in an email, if you have any other questions please reply there. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: FZE-31882-151

  • Former Member's avatar
    Former Member
    3 years ago

    I think this issue is resolved. I added a new account and it recognised the new account name. Reconnect notice gone. Yay.

  • Former Member's avatar
    Former Member
    3 years ago

    Is it because my iPhone still has Our Family as the account name and therefore fails to recognise the account changed on the website?

  • Former Member's avatar
    Former Member
    3 years ago

    I also changed the account name from family to something more specific.