Forum Discussion

Former Member's avatar
Former Member
3 years ago

High CPU on macOS

I can't figure out a pattern to this, but over the last few days 1Password and 1Password Helper have suddenly been using very high CPU. If I start the 1Password app and quit from the menu, things set...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @simonf00 @lasseoe - thank you for bringing this to our attention. It's certainly not intended for 1Password to use that level of resources.

@Simonf00 - our specialists will be happy to assist you with this. Please send a short email to support@1Password.com, and include your username and a link to this discussion so we have all the info in one place. From there, we can look into the specifics of what's going wrong with the app on your system.

@lasseoe - you mentioned that you have opened a case with our support team. Can you paste the ticket ID here (it looks like this: #AAA-11111-000]). We'll want to ensure that this is thoroughly addressed for you. 👍

Thank you, and my apologies that you've encountered this issue in the first place!