Forum Discussion

robert1p's avatar
robert1p
Super Contributor
3 years ago

High CPU

After closing my laptop to put it to sleep, a couple minutes passed before I heard the fan running loudly and the laptop hot. I reopened the laptop and Task Manager reporting Power Usage as Very High for the 1Password app. 1Password was sitting on my taskbar so I selected it and found nothing unusual, so I then closed the app. The CPU immediately dropped.

I have sent an email with screenshots and a diag report.

1Password Version: 8.7.0 80700072
Extension Version: Not Provided
OS Version: Win10 21H2

betas
  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for that robert1p, we'll continue that conversation within that thread.

    ref: MWR-16688-562

  • robert1p's avatar
    robert1p
    Super Contributor
    3 years ago

    The ID/Title is "[#MWR-16688-562] High CPU". This evening I was able to reproduce the issue with 80700100. Details, screenshots, and new Diag Report attached to email.

  • robert1p's avatar
    robert1p
    Super Contributor
    3 years ago

    The email uses the same domain name (which is unique) and has High CPU in the title. No support ID yet.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    robert1p

    i did not find a submission using the email address you used here. Did you receive a support ID? If so, please share it.

    Do not share the email address you used in the open community. This for your privacy.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi robert1p. Thank you for letting us know about this - we're certainly curious to investigate it.

    Would you be willing to send us a diagnostic report from the 1Password for Windows app on that device? If so, that would give our team a chance to understand what may have contributed to that power usage, and what we might do to improve the situation.

    You can reach us at support+windows@1Password.com. Let me know if you'd like the specifics on how to generate the diagnostic report, and we'll hope to connect with you by email!