Forum Discussion
Error: "You've used a newer version of 1Password on this device." (See Approved Answer)
https://1password.community/discussion/comment/683383/#Comment_683383
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Hi
Just started my Mac up this morning and I got the following message, I have tried uninstalling and reinstalling with no luck. Any ideas please ?
Thanks
Ian
1Password Version: 8
Extension Version: Not Provided
OS Version: Mac Ventura 13.2.1
Browser:_ Not Provided
51 Replies
- 1P_Dave
Moderator
@mikebore
We still ask for a diagnostics report because, once 1Password runs into this situation, there are a few different paths forward to fix the issue depending on the exact nature of the problem. The diagnostics report gives our support team the information that they need to identify the right path to get a customer back to a working state.
Our developers have identified the root cause of the issue and are working on improvements so that it doesn't occur in the first place. π
If you do run into the issue again then please follow the instructions in the comment that I posted earlier in the thread: https://1password.community/discussion/comment/683383/#Comment_683383
-Dave
- Former Member
Thanks that is what I did six weeks ago and it works. The fact that you still need people to send in logs implies it is more difficult to solve than you thought?
- Former Member
I am surprised how long this has persisted without a proper solution. I had to do the workaround (much earlier in thread) again recently
- 1P_Dave
Moderator
@Westside
Thank you for posting the Support ID. Please continue the conversation with my colleague over email. π
-Dave
ref: GEW-13526-646
- Former Member
GEW-13526-646
- Former Member
I have the same issue. What I have just discovered is I am getting the error message and am unable to access 1Password when using Firefox. However, I switched to Safari, and other than asking me to fill in my password several times, it is working fine with this browser.
Using Firefox - 112.0.2 (64-bit)
- 1P_Dave
Moderator
@gilby
Thank you for posting the Support ID. One of my colleagues will take a look at your logs and get back to you as soon as possible.
-Dave
ref: BXH-18458-731
- Former Member
[#BXH-18458-731]
- 1P_Dave
Moderator
- sagovNew Contributor
all set now thanks