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Former Member's avatar
Former Member
4 years ago

How can I get my password back?

I've changed my computer to a MacBook M1 and I've done the transfert from my iCloud save : now, my 1Password seems to be like if I was not a client. I can't edit my password
How can I get my password back?

1Password Version: 7.9
Extension Version: Not Provided
OS Version: 11.6

macos

4 Replies

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  • Former Member's avatar
    Former Member
    4 years ago

    Ok, I've succeed to make OnePassword to work, by reinstalling it from site and not from AppStore. But just today, with an update, it stop to work again : no longer extension working in Safari (15.1), mini-1password is not working when I'm in safari.
    Have you stop to support old customer?

  • Former Member's avatar
    Former Member
    4 years ago

    How can I activate it?

  • Former Member's avatar
    Former Member
    4 years ago

    Seems to be from Mac App Store

  • Former Member's avatar
    Former Member
    4 years ago

    @Patrick_C:

    now, my 1Password seems to be like if I was not a client. I can't edit my password

    This typically happens when the app is not activated. Did you download the app from the Mac App Store or from our website?