Forum Discussion

CDavide_AVDA's avatar
CDavide_AVDA
New Contributor
6 months ago

I can't install on OSX

Hi everyone,
I have a version of Monterey 12.7.6, and when I download the file from the 1Password website, after running the 1Password Installer.app file, the following screen appears... yet the internet works... Any ideas?

An error occurred while installing 1Password.
The URL to download 1Password couldn't be found. Please try again or contact support.

 

macos

5 Replies

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    6 months ago

    Hi CDavide_AVDA​,

    I'm sorry that you're seeing this error when trying to install the app. Could you confirm whether you're using an Intel or Apple Silicon based Mac?

    In the meantime, I'd like to ask that you write in to our Customer Experience team to further investigate what may be causing the error. You can do so by sending an email addressed to support@1password.com.
    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/i-cant-install-on-osx/159146
    • Your forum username: CDavide_AVDA
    •  

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    - Trevor

    • WHY_DID_I_GO_BACK's avatar
      WHY_DID_I_GO_BACK
      New Contributor
      6 months ago

      This is ridiculous. How can you create an installer that can't find its own company's URL?? I have avoided 1Password for years because of horrible experiences in the past, so now I come back, sign up for the yearly bleeding, and I can't even INSTALL it.

      • Trevor_1P's avatar
        Trevor_1P
        Icon for Moderator rankModerator
        5 months ago

        Hi WHY_DID_I_GO_BACK​, 

        I'm sorry that you've experienced this issue when trying to install the app. To help us further look into why you're experiencing it, I'd like to ask that you send an email to our Customer Experience team at support@1password.com.

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/i-cant-install-on-osx/159146/replies/159224
        • Your forum username: WHY_DID_I_GO_BACK

         

        You should then receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

        - Trevor

    • CDavide_AVDA's avatar
      CDavide_AVDA
      New Contributor
      6 months ago

      Hi Trevor_1P​ ,

      My 27-inch 5K iMac runs Monterey 12.7.6 and has a 3.3 GHz quad-core Intel Core i5 processor.

      I sent the email and the support number I received is: QQG-94518-631

      Thanks for your support.

      Davide