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williakz's avatar
williakz
Dedicated Contributor
5 years ago

How did I lose 1Password's Face ID on my iPhone and how do I get it back?

Question says it all. After iOS 14.7 (and 14.7.1) updates on my iPhone 11 Pro Max, 1Password's Face ID no longer activates when I tap "Passwords" (next to the small key icon) in the 1Password popup. ...
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1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
5 years ago

williakz

You had me at fat fingers and iffy eyesight. I fit those so well myself. :lol:

It sounds like iOS may be having issues with "Face ID" in general. Have you tried toggling it on and off in the iOS settings app under Face ID and Passcode? I would recommend that first, and while you're in that section, make sure and tap on the "Other Apps" selection and verify 1Password is enabled to use "Face ID". If you haven't restarted the device recently, that can also help solve transient issues.

  • Toggling off/on Face ID will require you to enter your Master Password to open 1Password the first time. Make sure you know your Master Password before attempting the above steps.