Forum Discussion

Former Member's avatar
Former Member
3 years ago

how do I get my 1password login in to prefill when I click the symbol on a login page?

I have added numerous LogIn details and when I try and log in and click the 1password symbol on the right, it doesn't pull in my information. How do I pull in my information (username and password) t...
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1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
3 years ago

Hey @lressin, I'm sorry to hear about the login issues you're experiencing. We'll need to dig deeper to see why you cannot log in.

I recommend sending an email to mailto:support+forum@1password.com so that our support team can help you.

With your email please include:

  • A link to this thread: https://1password.community/discussion/136815/how-do-i-get-my-1password-login-in-to-prefill-when-i-click-the-symbol-on-a-login-page
  • Your forum username: lressin
  • A screenshot of the issue. Make sure to not include any sensitive information in your screenshot. For help with taking screenshots, check out this link: https://www.take-a-screenshot.org.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further, @lressin!