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Former Member's avatar
Former Member
3 years ago

how is it possible that a password is updated in 1P8 but not reflected in the Safari extension?

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the ...
browser extension
1P_JoshD's avatar
1P_JoshD
Icon for 1Password Team rank1Password Team
3 years ago

Hey @odysseus,

Thanks for messaging us! Your 1Password items sync automatically as long as you're online and if you are offline it will update as soon as you come online. From what you mentioned, you may need to reset 1Password in Safari:

  1. Clear Safari's cache by following the instructions posted here: Clear cache & cookies.
  2. Right-click on the 1Password icon on Safari's toolbar > Manage Extension.
  3. Click 'Uninstall'
  4. Install a fresh copy of 1Password from here: Get started with 1Password in your browser by clicking 'Install' under the Safari icon > Close and Open Safari > Try 1Password again.

If this fixes the issue, please let me know and we can dive into what could be happening to the 1Password for Safari Extension. After the extension is fixed I will help you figure out what is going on with the 1Password for iOS app.

Josh

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is it possible that a password is updated in 1P8 but not reflected in the Safari extension?","id":"message:63342","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:63342"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63342"},"body@stripHtml({\"truncateLength\":200})":" I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the ...","body@stringLength":"1312","rawBody":"

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous \"weak\" password, even though it shows as \"fantastic\" in the 1P8 app:

\n\n

Is this sync dependent on the internet connection? If it is, it shouldn't be.

\n\n

I have to be honest that I'm fed up with 1P. It's hardly seamless to use, and quite buggy. Certain bugs like remembering the collection across launches of the app were supposed to be fixed long ago and still haven't been satisfactorily. The 1P8 for iOS app crashes randomly for no apparent reason, and there's the acknowledged problem where it refuses to accept a FaceID if a reset has been performed, but no communication from 1P about progress on this issue. 1P refuses to fill logins for certain websites, and you've made reporting them onerous. And frankly, it is laborious to report bugs -- this should be possible from directly within the app.

\n\n

I know you folks are convinced that you have a great product, but I'm sorry to say that it doesn't really live up to its claims.

\n\n
\n\n

1Password Version: 80904044
\nExtension Version: 2.3.8
\nOS Version: 12.6
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2022-10-10T08:23:06.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:63342_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":130},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous \"weak\" password, even though it shows as \"fantastic\" in the 1P8 app:

\n\n

Is this sync dependent on the internet connection? If it is, it shouldn't be.

\n\n

I have to be honest that I'm fed up with 1P. It's hardly seamless to use, and quite buggy. Certain bugs like remembering the collection across launches of the app were supposed to be fixed long ago and still haven't been satisfactorily. The 1P8 for iOS app crashes randomly for no apparent reason, and there's the acknowledged problem where it refuses to accept a FaceID if a reset has been performed, but no communication from 1P about progress on this issue. 1P refuses to fill logins for certain websites, and you've made reporting them onerous. And frankly, it is laborious to report bugs -- this should be possible from directly within the app.

\n\n

I know you folks are convinced that you have a great product, but I'm sorry to say that it doesn't really live up to its claims.

\n\n
\n\n

1Password Version: 80904044
\nExtension Version: 2.3.8
\nOS Version: 12.6
\nBrowser:_ Safari

"},"Conversation:conversation:63342":{"__typename":"Conversation","id":"conversation:63342","solved":false,"topic":{"__ref":"ForumTopicMessage:message:63342"},"lastPostingActivityTime":"2022-11-08T12:52:20.000-08:00","lastPostTime":"2022-11-08T12:52:20.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:63342":{"__typename":"ModerationData","id":"moderation_data:63342","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:63342_1":{"__typename":"Revision","id":"revision:63342_1","lastEditTime":"2022-10-10T08:23:06.000-07:00"},"ForumReplyMessage:message:63343":{"__typename":"ForumReplyMessage","id":"message:63343","conversation":{"__ref":"Conversation:conversation:63342"},"author":{"__ref":"User:user:17195"},"revisionNum":1,"uid":63343,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: how is it possible that a password is updated in 1P8 but not reflected in the Safari extension?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63343"},"parent":{"__ref":"ForumTopicMessage:message:63342"},"body":"

Hey @odysseus,

\n\n

Thanks for messaging us! Your 1Password items sync automatically as long as you're online and if you are offline it will update as soon as you come online. From what you mentioned, you may need to reset 1Password in Safari:

\n\n
    \n
  1. Clear Safari's cache by following the instructions posted here: Clear cache & cookies.
    2. \n
  2. Right-click on the 1Password icon on Safari's toolbar > Manage Extension.
    3. \n
  3. Click 'Uninstall'
    4. \n
  4. Install a fresh copy of 1Password from here: Get started with 1Password in your browser by clicking 'Install' under the Safari icon > Close and Open Safari > Try 1Password again.
    5. \n
\n\n

If this fixes the issue, please let me know and we can dive into what could be happening to the 1Password for Safari Extension. After the extension is fixed I will help you figure out what is going on with the 1Password for iOS app.

\n\n

Josh

","body@stringLength":"1163","rawBody":"

Hey @odysseus,

\n\n

Thanks for messaging us! Your 1Password items sync automatically as long as you're online and if you are offline it will update as soon as you come online. From what you mentioned, you may need to reset 1Password in Safari:

\n\n
    \n
  1. Clear Safari's cache by following the instructions posted here: Clear cache & cookies.
    2. \n
  2. Right-click on the 1Password icon on Safari's toolbar > Manage Extension.
    3. \n
  3. Click 'Uninstall'
    4. \n
  4. Install a fresh copy of 1Password from here: Get started with 1Password in your browser by clicking 'Install' under the Safari icon > Close and Open Safari > Try 1Password again.
    5. \n
\n\n

If this fixes the issue, please let me know and we can dive into what could be happening to the 1Password for Safari Extension. After the extension is fixed I will help you figure out what is going on with the 1Password for iOS app.

\n\n

Josh

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-01T15:36:50.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:63343_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746002409964":{"__typename":"CachedAsset","id":"theme:customTheme1-1746002409964","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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