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Former Member's avatar
Former Member
3 years ago

how is it possible that a password is updated in 1P8 but not reflected in the Safari extension?

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@odysseus

Thank you for the reply. I'll respond below:

Has the FaceID problem (where it fails if a reset has been previously performed) been fixed or is that an Apple bug?

Our developers are still working on the 1Password 8 for iOS Face ID issue which is affecting a certain number of users. The team is treating this issue as a priority and we hope to release a fix with a future update. I'm sorry for the frustration that the issue is causing.

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous "weak" password, even though it shows as "fantastic" in the 1P8 app: Is this sync dependent on the internet connection? If it is, it shouldn't be.

1Password for Safari maintains a separate connection to your 1Password account rather than grabbing data directly from the 1Password app. This means that if you don't have an active internet connection you won't see changes that were made using the app in the browser extension until you reconnect to the internet.

Do you see the changes made after you reconnect to the internet? If you don't then is the issue happening on a Mac or an iPhone/iPad?

Once we've taken a look at this issue we can look at the other issues you mentioned. 🙂

-Dave

ref: dev/core/core#15937

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is it possible that a password is updated in 1P8 but not reflected in the Safari extension?","id":"message:63342","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:63342"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63342"},"body@stripHtml({\"truncateLength\":200})":" I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the ...","body@stringLength":"1312","rawBody":"

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous \"weak\" password, even though it shows as \"fantastic\" in the 1P8 app:

\n\n

Is this sync dependent on the internet connection? If it is, it shouldn't be.

\n\n

I have to be honest that I'm fed up with 1P. It's hardly seamless to use, and quite buggy. Certain bugs like remembering the collection across launches of the app were supposed to be fixed long ago and still haven't been satisfactorily. The 1P8 for iOS app crashes randomly for no apparent reason, and there's the acknowledged problem where it refuses to accept a FaceID if a reset has been performed, but no communication from 1P about progress on this issue. 1P refuses to fill logins for certain websites, and you've made reporting them onerous. And frankly, it is laborious to report bugs -- this should be possible from directly within the app.

\n\n

I know you folks are convinced that you have a great product, but I'm sorry to say that it doesn't really live up to its claims.

\n\n
\n\n

1Password Version: 80904044
\nExtension Version: 2.3.8
\nOS Version: 12.6
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2022-10-10T08:23:06.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:63342_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":129},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous \"weak\" password, even though it shows as \"fantastic\" in the 1P8 app:

\n\n

Is this sync dependent on the internet connection? If it is, it shouldn't be.

\n\n

I have to be honest that I'm fed up with 1P. It's hardly seamless to use, and quite buggy. Certain bugs like remembering the collection across launches of the app were supposed to be fixed long ago and still haven't been satisfactorily. The 1P8 for iOS app crashes randomly for no apparent reason, and there's the acknowledged problem where it refuses to accept a FaceID if a reset has been performed, but no communication from 1P about progress on this issue. 1P refuses to fill logins for certain websites, and you've made reporting them onerous. And frankly, it is laborious to report bugs -- this should be possible from directly within the app.

\n\n

I know you folks are convinced that you have a great product, but I'm sorry to say that it doesn't really live up to its claims.

\n\n
\n\n

1Password Version: 80904044
\nExtension Version: 2.3.8
\nOS Version: 12.6
\nBrowser:_ Safari

"},"Conversation:conversation:63342":{"__typename":"Conversation","id":"conversation:63342","solved":false,"topic":{"__ref":"ForumTopicMessage:message:63342"},"lastPostingActivityTime":"2022-11-08T12:52:20.000-08:00","lastPostTime":"2022-11-08T12:52:20.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:63342":{"__typename":"ModerationData","id":"moderation_data:63342","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:63342_1":{"__typename":"Revision","id":"revision:63342_1","lastEditTime":"2022-10-10T08:23:06.000-07:00"},"ForumReplyMessage:message:63347":{"__typename":"ForumReplyMessage","id":"message:63347","conversation":{"__ref":"Conversation:conversation:63342"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":63347,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: how is it possible that a password is updated in 1P8 but not reflected in the Safari extension?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63347"},"parent":{"__ref":"ForumTopicMessage:message:63342"},"body":"

@odysseus

\n\n

Thank you for the reply. I'll respond below:

\n\n
\n

Has the FaceID problem (where it fails if a reset has been previously performed) been fixed or is that an Apple bug?

\n
\n\n

Our developers are still working on the 1Password 8 for iOS Face ID issue which is affecting a certain number of users. The team is treating this issue as a priority and we hope to release a fix with a future update. I'm sorry for the frustration that the issue is causing.

\n\n
\n

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous \"weak\" password, even though it shows as \"fantastic\" in the 1P8 app: Is this sync dependent on the internet connection? If it is, it shouldn't be.

\n
\n\n

1Password for Safari maintains a separate connection to your 1Password account rather than grabbing data directly from the 1Password app. This means that if you don't have an active internet connection you won't see changes that were made using the app in the browser extension until you reconnect to the internet.

\n\n

Do you see the changes made after you reconnect to the internet? If you don't then is the issue happening on a Mac or an iPhone/iPad?

\n\n

Once we've taken a look at this issue we can look at the other issues you mentioned. 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#15937

","body@stringLength":"1548","rawBody":"

@odysseus

\n\n

Thank you for the reply. I'll respond below:

\n\n
\n

Has the FaceID problem (where it fails if a reset has been previously performed) been fixed or is that an Apple bug?

\n
\n\n

Our developers are still working on the 1Password 8 for iOS Face ID issue which is affecting a certain number of users. The team is treating this issue as a priority and we hope to release a fix with a future update. I'm sorry for the frustration that the issue is causing.

\n\n
\n

I updated a login password in 1P8, but for the life of me, I can't get the password to update in the 1P for Safari extension! I.e. if I click on the 1P icon in the Safari toolbar, it still shows the previous \"weak\" password, even though it shows as \"fantastic\" in the 1P8 app: Is this sync dependent on the internet connection? If it is, it shouldn't be.

\n
\n\n

1Password for Safari maintains a separate connection to your 1Password account rather than grabbing data directly from the 1Password app. This means that if you don't have an active internet connection you won't see changes that were made using the app in the browser extension until you reconnect to the internet.

\n\n

Do you see the changes made after you reconnect to the internet? If you don't then is the issue happening on a Mac or an iPhone/iPad?

\n\n

Once we've taken a look at this issue we can look at the other issues you mentioned. 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#15937

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