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nancynurse's avatar
nancynurse
New Contributor
3 years ago

how long does it take data from version 7 to migrate to version 8?

Says "Waiting for data to be moved. don't quit this app." Has been 20 minutes so far. 1Password Version: 7.9.6 Extension Version: Not Provided OS Version: Mac 12.5 Browser:_ Not Provide...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi nancynurse:

Is 1Password 7 open and unlocked? We're investigating a situation where 1Password 8 may not start migrating your data if 1Password 7 isn't open and unlocked. Quit the 1Password 8 installer (it won't result in any data loss). Then follow these steps:

  1. Open and unlock 1Password 7.
  2. Confirm that you can see your items.
  3. Leave 1Password 7's main window open.
  4. Run the 1Password 8 installer again while 1Password 7 is open.

Let me know how you get on with that!

Jack