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nancynurse's avatar
nancynurse
New Contributor
3 years ago

how long does it take data from version 7 to migrate to version 8?

Says "Waiting for data to be moved. don't quit this app." Has been 20 minutes so far. 1Password Version: 7.9.6 Extension Version: Not Provided OS Version: Mac 12.5 Browser:_ Not Provide...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

dtruitt

I'm sorry that the steps didn't help. When you open 1Password 7 do you see a standalone "Primary" vault? You can check for a Primary vault on your Mac by doing the following (these instructions are only for 1Password 7, 1Password 8 doesn't support Primary vaults):

  1. Open and unlock 1Password for Mac.
  2. Click on the Vaults option in the menu bar at the top of your screen.
  3. Click on Switch to Vault.
  4. Do you see a Primary vault listed?

If you do then please follow the steps in this guide to migrate the items from the Primary vault to your account: Migrate your existing 1Password data from standalone vaults to a 1Password account

Once the migration is complete try installing 1Password 8 again. Let me know if you run into any issues. 🙂