Forum Discussion

Former Member's avatar
Former Member
4 years ago

How long to transfer new password from Chrome extension to Desktop app?

I created a new login in the Chrome extension. I took more than 24 h to be visible in the Desktop App. 1Password Version: 7.9.2 Extension Version: 2.2.1 OS Version: 11.6.2 Referrer: foru...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @rnh:

This definitely isn't the experience we want you to have when using 1Password on your Mac. To take a closer look at why 1Password for Mac might be running into issues with syncing, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!