Forum Discussion

Former Member's avatar
Former Member
3 years ago

How to combine two different sync locations

I have 1Password installed on 4 different mobile devices and on 1 computer (all Apple products). I believe they are all 1Password 7. The mobile devices sync to Dropbox, but I just discovered that the Mac computer is syncing to iCloud. The two databases are different. How can I combine the two?

1Password Version: 7?
Extension Version: Not Provided
OS Version: MacOS 13
Browser:_ Safari
Referrer: forum-search:Combine 2 different sync locations

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @marynesset

    Thank you for posting the Support ID. I've located your ticket and I see that my colleague sent you a reply about half an hour ago, please continue the conversation by replying to their email. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: JVU-23124-156

  • Former Member's avatar
    Former Member
    3 years ago

    Also, the Mac version I am using is 6.8.9 (which was the Mac App store version) and the iOS versions being used are 1Password 7.

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for your prompt response, Dave. I sent the recommended email and received a response. Here is the support ID that was sent back:
    [#JVU-23124-156]

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @marynesset! 👋

    For help with older legacy sync involving Dropbox and iCloud, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave