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Former Member's avatar
Former Member
3 years ago

How to deactivate 2 factor authentication via app after selling a phone?

Hi, Recently sold my phone and reset it with the authentication app. Can’t seem to deactivate that without logging in to the website. Is there a way to switch it to a cell number or setup Authenti...
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Former Member's avatar
Former Member
3 years ago

Hi @Biggbruvv, it looks like your ticket was routed to our Security team. I'm unable to view the ticket, and we are a bit short staffed this week because of the holidays. However, I will ask our Security folks to take a look at your ticket and they will reply to you as soon as they can. Thanks for your patience!

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to deactivate 2 factor authentication via app after selling a phone?","id":"message:71843","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:71843"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:71843"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n\n Recently sold my phone and reset it with the authentication app. Can’t seem to deactivate that without logging in to the website. Is there a way to switch it to a cell number or setup Authenti...","body@stringLength":"600","rawBody":"

Hi,

\n\n

Recently sold my phone and reset it with the authentication app. Can’t seem to deactivate that without logging in to the website. Is there a way to switch it to a cell number or setup Authenticator on the new phone without being blocked to login to the web without the code.

\n\n

Thanks!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:How to deactivate 2 factor

\n","kudosSumWeight":0,"postTime":"2022-11-16T10:26:22.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:71843_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":79},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi,

\n\n

Recently sold my phone and reset it with the authentication app. Can’t seem to deactivate that without logging in to the website. Is there a way to switch it to a cell number or setup Authenticator on the new phone without being blocked to login to the web without the code.

\n\n

Thanks!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=How%20to%20deactivate%202%20factor%20

"},"Conversation:conversation:71843":{"__typename":"Conversation","id":"conversation:71843","solved":false,"topic":{"__ref":"ForumTopicMessage:message:71843"},"lastPostingActivityTime":"2022-11-24T04:42:50.000-08:00","lastPostTime":"2022-11-24T04:42:50.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:71843":{"__typename":"ModerationData","id":"moderation_data:71843","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:71843_1":{"__typename":"Revision","id":"revision:71843_1","lastEditTime":"2022-11-16T10:26:22.000-08:00"},"ForumReplyMessage:message:71846":{"__typename":"ForumReplyMessage","id":"message:71846","conversation":{"__ref":"Conversation:conversation:71843"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":71846,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: How to deactivate 2 factor authentication via app after selling a phone?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:71846"},"parent":{"__ref":"ForumTopicMessage:message:71843"},"body":"

Hi @Biggbruvv, it looks like your ticket was routed to our Security team. I'm unable to view the ticket, and we are a bit short staffed this week because of the holidays. However, I will ask our Security folks to take a look at your ticket and they will reply to you as soon as they can. Thanks for your patience!

","body@stringLength":"320","rawBody":"

Hi @Biggbruvv, it looks like your ticket was routed to our Security team. I'm unable to view the ticket, and we are a bit short staffed this week because of the holidays. However, I will ask our Security folks to take a look at your ticket and they will reply to you as soon as they can. Thanks for your patience!

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