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eanderso252's avatar
eanderso252
New Contributor
3 years ago

How to enable Touch ID setting on iPad?

I setup touch ID on iPad but the 1Password>Settings>Security>Touch ID option remains disabled (though visible). Touch ID works for other things like unlocking the iPad. I removed touch, restarted, and set it back up but the option remains disabled (greyed out).

Successfully using the app on an iPhone, Mac, and another iPad w/o issues. Running out of ideas.

1Password Version: 8.10.2
Extension Version: Not Provided
OS Version: IOS 16.3.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=touch%20ID%20settings%20disabled%20iPad

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello eanderso252! 👋

    I'm happy to see that you were able to get Touch ID working for 1Password on your iPad. Let me know if there's anything else that I can help you with. 🙂

    -Dave

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I setup touch ID on iPad but the 1Password>Settings>Security>Touch ID option remains disabled (though visible). Touch ID works for other things like unlocking the iPad. I removed touch, restarted, and set it back up but the option remains disabled (greyed out).

\n\n

Successfully using the app on an iPhone, Mac, and another iPad w/o issues. Running out of ideas.

\n\n
\n\n

1Password Version: 8.10.2
\nExtension Version: Not Provided
\nOS Version: IOS 16.3.1
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=touch%20ID%20settings%20disabled%20iPad

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I setup touch ID on iPad but the 1Password>Settings>Security>Touch ID option remains disabled (though visible). Touch ID works for other things like unlocking the iPad. I removed touch, restarted, and set it back up but the option remains disabled (greyed out).

\n\n

Successfully using the app on an iPhone, Mac, and another iPad w/o issues. Running out of ideas.

\n\n
\n\n

1Password Version: 8.10.2
\nExtension Version: Not Provided
\nOS Version: IOS 16.3.1
\nBrowser:_ Not Provided
\nReferrer: forum-search:touch ID settings disabled iPad

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Boursobank","conversation":{"__ref":"Conversation:conversation:155417"},"id":"message:155417","revisionNum":1,"uid":155417,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20231,"login":"5t8sn7eld","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":631},"postTime":"2025-05-01T02:34:59.696-07:00","lastPublishTime":"2025-05-01T02:34:59.696-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:66044":{"__typename":"ModerationData","id":"moderation_data:66044","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:66044":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:66044","revisionNum":1,"uid":66044,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:66042"},"conversation":{"__ref":"Conversation:conversation:66042"},"subject":"Re: How to enable Touch ID setting on iPad?","moderationData":{"__ref":"ModerationData:moderation_data:66044"},"body":"

Hello eanderso252! 👋

\n\n

I'm happy to see that you were able to get Touch ID working for 1Password on your iPad. Let me know if there's anything else that I can help you with. 🙂

\n\n

-Dave

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Ignore, I reinstalled 1Password and it's now working

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