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Alik's avatar
Alik
New Contributor
3 months ago

How to get rid of tutorial banners?

I've just installed 1Password 8 on my new phone and now I have many tutorial banners. They're asking me to import my other passwords and to add a FIRST new item, even though I already have hundreds. I do not see any way to remove them. Does anybody know how to remove these annoying banners?
I might need to import something, but I really don't want to do that. Is it truly legal to push me to import my passwords into another system? It seems like the behaviour of scammers.


1Password Version: Not Provided
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  • Hello Alik! 👋

    Thank you for reaching out. The "Add your first item" message is part of an onboarding flow to help new users get started in using 1Password, if you already have items saved in 1Password and you still see the onboarding message then it sounds like something is going wrong. So that I can better understand the situation:

    1. Can you post a screenshot of what you see?
    2. Do you see the same message on any other devices?
    3. Do you items saved in your Private/Employee vault? If you do then how many items are saved there?

    -Dave

    ref: dev/core/core#34043

  • Alik's avatar
    Alik
    New Contributor
    1. Attached
    2. Only on the one device that I installed 1pass yesterday. It had 1pas7 in previous.
    3. Family, 915



  • Alik

    Thank you for those screenshots. So that I can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • Alik

    Thank you. I see that my colleague has sent you a reply over email, please continue the conversation there.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: RJY-93612-175