Forum Discussion

sosomario's avatar
sosomario
Occasional Contributor
12 months ago

How to prevent manual filling username after 1Pass fills in credentials for Capital One web login?

My problem is similar to this one: Username fills Capital One The difference is that I tried to follow the steps outlined in that post, but 1Password didn't prompt me to create a new login so m...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
12 months ago

Hello, sosomario. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

May I ask what steps you are taking when using 1Password to Autofill? Did you get any error messages from 1Password? You mentioned:

1Password didn't prompt me to create a new login so my problem still exists.

To confirm, are you referring to the Save in 1Password button below the fields or the Save Login option from the 1Password icon context menu? Here's a screenshot for reference:

Can you create a new Login item using the 1Password desktop app instead and use that to Autofill?

I look forward to your reply.

-Evon