Forum Discussion

sosomario's avatar
sosomario
Occasional Contributor
2 years ago

How to prevent manual filling username after 1Pass fills in credentials for Capital One web login?

My problem is similar to this one: Username fills Capital One The difference is that I tried to follow the steps outlined in that post, but 1Password didn't prompt me to create a new login so m...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

sosomario,

I appreciate you testing that out. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148277
  • Your forum username: sosomario
  • A diagnostics report from the 1Password extension and the 1Password desktop app:
  • First, please recreate the issue you are experiencing.
  • Then save a diagnostics report from the 1Password extension and the 1Password desktop app -> https://support.1password.com/diagnostics/.
  • Attach both files to your email.

Please do not post your diagnostic reports to the forum. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon