Forum Discussion

sosomario's avatar
sosomario
Occasional Contributor
12 months ago

How to prevent manual filling username after 1Pass fills in credentials for Capital One web login?

My problem is similar to this one: Username fills Capital One The difference is that I tried to follow the steps outlined in that post, but 1Password didn't prompt me to create a new login so m...
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1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
12 months ago

sosomario,

I appreciate you testing that out. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148277
  • Your forum username: sosomario
  • A diagnostics report from the 1Password extension and the 1Password desktop app:
  • First, please recreate the issue you are experiencing.
  • Then save a diagnostics report from the 1Password extension and the 1Password desktop app -> https://support.1password.com/diagnostics/.
  • Attach both files to your email.

Please do not post your diagnostic reports to the forum. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon