Forum Discussion

cortig's avatar
cortig
Super Contributor
4 years ago

How to report crashes?

1Password 8.6.0-3.NIGHTLY is crashing in the background on a somewhat regular basis on one of my Mac. How should-I report the crashes? Where/how do you want the crash logs? Corentin 1Pass...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi cortig, sorry to hear about these crashes. We'll be happy to take a look at the data and find out what's behind it.

There are two sources of data that could be helpful, if you can get them:

  1. Diagnostic report - this is generated by 1Password. You can get this by unlocking the app, then selecting Preferences > Advanced > Send Diagnostics. This will create a file you can attach to your reply to us.

We do understand that in situations where the app crashes rapidly or repeatedly, it may not be possible to get this. That's OK, there's still...

  1. The console! You can go to Spotlight and search for Console.app. When the console appears, go to Crash Reports. There may be a bunch of entries here related to 1Password. If you copy / paste the whole thing into a file and send it to us, we'll be interested to check it out.

Of course, both of these involve specifics of your app and system, so we'll ask that you email us at support+mac@1Password.com when you're ready to share this data, rather than sharing in a public forum. 👍