How to see passkey sites in WatchTower?

Hello jayhouse - I hope you had a great weekend!

Thanks for your reply and letting me know that deleting the local database did the trick and things are working well with Passkey sites. 👍

Hi ag_mike_d

Support directly reached out to me and got me to delete the database from my local rather than resetting via the app. That worked so the Passkey sites are now showing up.

Hi jayhouse,

I apologize for missing this reply of the holidays. I appreciate you letting me know this URL is the same you were using and that the reset did not help.

Using this example for Github (https://github.com/) could try creating a new item and copy/paste those details over from the existing imported item? Does this newly created Github item now display the passkey Watchtower banner?

If does, I'd like to ask to follow those same steps of creating a new item for one other imported item. Does this also start displaying the passkey Watchtower banner as expected?

I'm looking forward to your reply.

Thanks for your reply, jayhouse.

The team will be in touch as soon as possible.

Hi ag_mike_d

Thanks for following up. I've created a diagnostic report and submitted it. The returned ID is [#ELK-87995-535]

Hello and Happy New Year, jayhouse!

Thanks for the reply. I'm sorry you're still seeing troubles here with Watchtower displaying available passkeys in 1Password for Mac.

It look as though you may have encountered a known issue with Watchtower. This seemed to be affecting some users on Windows and Linux devices. Since you mentioned it's happening with 1Password for Mac as well, I'd like to get some additional details over the to the development team. Could you create a diagnostics report from your Mac:
* Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/702331/#Comment_702331
• Your forum username: jayhouse

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

ref: dev/core/core#26764

I've also just copied your example to see if it was anything to do with the item being imported but that doesn't work either.

Hi ag_mike_d

Thanks for the reply, so the url is exactly the same as the one in your example. I have also just tried the database reset on my Mac app yet it's still not telling me Passkey is available.

Hello jayhouse,

Thanks for your message. I'm sorry you're having troubles with Watchtower detecting items with available passkeys.

I ran a quick test by adding a test login for Github (https://github.com/) and the passkey banner appeared immediately:

Could you confirm the URL you have listed for this item and does changing help?

Additionally, now that you imported all of your data, can you confirm it's available to you when you are signing in to 1Password.com? I'd like to suggest the above noted steps of resetting your database on one device to see if it helps.

I'm looking forward to your reply.

I'm seeing this as not working on any device. Only been using 1Password for a few days, imported all my passwords from various other services. Running the latest version of the app and browser plugins on Mac, iOS and iPadOS. I have a github account password and 2FA stored in 1Password, Github offer Passkeys, I have CHeck for Passkeys ticked in Privacy settings yet Watchtower is not telling me Passkey is available on Github, or any other website for that matter.