Forum Discussion

Former Member's avatar
Former Member
3 years ago

I am unable to change my email address. I am unable to login since I don’t know my emergency code.

I am unable to change my email address. I am unable to login since I don’t know my emergency code. I am logged in on 1Password 7 on my iPhone, iPad, and iMac. I have followed all the directions but I...
ios
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@jeeckert

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Off-hand it sounds like you may not be using a membership. Only memberships have a Secret Key. Do you see a Primary vault on your device? A Primary vault is not part of a membership.