Forum Discussion

hpdettmar's avatar
hpdettmar
New Contributor
1 month ago

I cannot acces my data anymore

after an update I cannot access my data anymore. 1password opens with facecheck and leads me to a page wirh the options to add my account or use a 14 day test version. I know my Password, but not th...
best practices
hpdettmar's avatar
hpdettmar
New Contributor
1 month ago

thanks for the hint, I have non further idea :-(

hpdettmar's avatar
hpdettmar
New Contributor
1 month ago

I have no chance to enter teh support site, as they are also aksing fpr the secret key ... any other idea?

 

  • Tom's avatar
    Tom
    Bronze Expert
    1 month ago

    Unfortunately that is why you got all 'save your emergency kit' popups you might have ignored. The problem is the secret key is part of the 'key' to your data and the only one that has said key is you yourself (but if you ignored saving that ...) 
    See Lost Secret Ket "Emergency Kit" | 1Password Community for a likewise situation and more information

    • hpdettmar's avatar
      hpdettmar
      New Contributor
      1 month ago

      hi tom, isn't there any option to reset the 1p app on the old device into its status opening just with the face check. i changed nothing on my old device runing 1p v7.
      thanks for a check :-)hp