Forum Discussion

Former Member's avatar
Former Member
3 years ago

I cannot get my passwords from LastPass

If I ask the app to import, I get the 'can't import due to circumstances ...' If I download a csv from lastpass, I get 'might be the wrong format' 1Password Version: 8.9.15 Extension Vers...
macos
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi @karenlouisemackenzie

I'm sorry to hear that you've run into this issue with the LastPass importer in the 1Password app. So that we can cross-check the errors you received with the development team, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!