Forum Discussion

abernardi's avatar
abernardi
New Contributor
2 years ago

I can't seem to get my 2nd mac to upgrade.

I finally upgraded my Mac Studio from 1Password 6 and all is good. Now I'm trying it on my mac mini. I can't figure out how to activate the mac mini. It won't let me sign into my account. I copie...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

abernardi

Thanks for the reply. You have one account password for your 1Password account (hence the name "1Password"). This account password unlocks both the app and 1Password.com in the browser.

Your forum account for 1Password.community is completely separate from your 1Password account and you should use a different password for your forum account. You can use 1Password to generate a strong and secure password for 1Password.community: Use the password generator to change and strengthen your passwords

  1. When the little 1password window pops up under a login page, two windows pop up most of the time and sometime they're different colors and give different passwords. So obviously I still have an old password somewhere in 1password. But I'm having difficulty finding them.

  2. When I log into 1password.com it shows I have two vaults. But I only had one. I labeled it personal and it's the default. It shows I have 1585 Items. The second one says it's an "Imported Default" and it only has 1475 items. I didn't import that. Or if I did, I didn't know it. It looks like the imported vault had nothing added to it between 4/23 and 5/24. And there are different entries in each one.

The "Imported Default" vault was likely created as a result of 1Password 8's migration feature that is meant to detect and help you migrate any old standalone vaults that you might have on your device.

It sounds like you might have two different copies of 1Password on your Mac. So that I can investigate this further, and work on a solution, I'd like to ask you to create a diagnostics report from your Mac (use the instructions for 1Password 7 since that will provide me with information on previous installations of 1Password):

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave