Forum Discussion

doio's avatar
doio
Occasional Contributor
4 years ago

I don't understand why Browser add-on won't sync after an entry change

Whenever I made some changes in 1Password 8, like a password, 1Password Extension for Browser would not sync the change and I had to close completely 1Password app for the browser add-on to re-commun...
browser extension
Anonymous's avatar
Anonymous
4 years ago

Hi doio - Thanks for following up on Kevin's steps. It is certainly odd changes are not being synced, even when the app integration is working as expected.

At this point I think it's worth it to dig in a little further. I'd like to ask you to create a diagnostics report from your Windows PC, and a console log from your browser:

  • https://support.1password.com/diagnostics/?windows
  • https://support.1password.com/cs/extension-console-log/

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/129200/i-dont-understand-why-browser-add-on-wont-sync-after-an-entry-change#latest
  • Your forum username: doio

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!